Refunds & Returns Policy

INADS Press
Website: https://press.inads.org

Effective Date: May 18, 2026

1. Introduction

At INADS Press, we strive to provide high-quality books and services to our customers. If you are dissatisfied with any product or service, you are welcome to contact us for assistance.

2. Damaged, Faulty, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with:

• Your Order Number
• Clear photographs of the damaged or faulty item/pages
• A brief description of the issue

Upon verification, a replacement copy will be arranged promptly at no additional cost.

3. Returns and Exchanges

Books and printed materials are generally non-returnable and non-exchangeable unless they arrive damaged, defective, or incorrect.

To request a replacement for a damaged item:

• You must contact us within 48 hours of delivery
• Please include a copy of your invoice or proof of purchase
• Please provide photographs showing the damage or defect

Failure to report damage within the specified timeframe may result in rejection of the return or replacement request.

4. Cancellation Policy

Orders may be cancelled within 12 hours of purchase.

After this period, order processing and shipping preparation may begin, and cancellation requests may no longer be accepted.

5. Non-Refundable Items

The following items are generally non-refundable unless required by applicable law:

• Digital products and downloadable content
• Books without manufacturing defects or shipping damage
• Items damaged due to misuse by the customer
• Orders reported after the allowed reporting period

6. Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or banking institution.

7. Shipping Costs

Shipping charges are generally non-refundable unless the return is due to:

• An incorrect item sent by INADS Press
• A defective or damaged product
• A confirmed fulfillment error

8. Limitation of Liability

INADS Press reserves the right to deny refund or replacement requests in cases involving:

• Fraudulent claims
• Improper handling or misuse of products
• Requests submitted outside the permitted reporting period

9. Changes to This Policy

We may update this Refunds & Returns Policy from time to time. Updated versions will be posted on this page with a revised effective date.

10. Contact Information

INADS Press
78 Faunce Corner Mall Road, Suite 520
North Dartmouth, MA 02747
USA

Email: inadspress@inads.org
Phone: +1-508-858-5018